Refund policy
Return & Refund Policy
Eligibility for Returns & Refunds
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Customers may request a return or refund within 14 days of receiving their order.
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Items must be unused, in their original packaging, and in the same condition as received.
Non‑Returnable/Non‑Refundable Items
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Sale items, clearance products, and gift cards cannot be returned or refunded.
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Products damaged due to misuse, neglect, or not returned in original condition will not be accepted.
Return & Refund Process
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Contact us at [support@essenciahub.com] with your order number and reason for return/refund.
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Once approved, you’ll receive instructions on how to send the item back.
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After inspection, we will process either:
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A refund to your original payment method, or
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A replacement/exchange (if applicable).
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Refund Timeline
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Refunds are processed within 5–10 business days after inspection.
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Depending on your bank or payment provider, it may take additional time for funds to reflect.
Shipping Costs
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Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
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If the return is due to our error, we will cover the shipping costs.