Contact information

Contact Information Policy

Customer Support Channels

• You can reach us via email at: [support@essenciahub.com].

• For urgent inquiries, please use our contact form on the website.

• We do not currently offer phone support, but we respond quickly to online queries.

Response Time

• Our team aims to respond within 24–48 business hours.

• During weekends or holidays, responses may take slightly longer.

Business Hours

• Support is available Monday to Friday, 9 AM – 5 PM (local time).

• Messages received outside these hours will be answered the next business day.

Professional Communication

• Please include your order number and a clear description of your issue when contacting us.

• Our team will always communicate in a polite, professional, and respectful manner, and we expect the same courtesy from customers.

Privacy & Security

• Your contact details will only be used for customer support purposes.

• We will never share your information with third parties without your consent.