Returns Policy
Return Policy
Eligibility for Returns
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Customers may request a return within 14 days of receiving their order.
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Items must be unused, in original packaging, and in the same condition as received.
Non‑Returnable Items
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Sale items, clearance products, and gift cards cannot be returned.
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Products damaged due to misuse or not returned in original condition will not be accepted.
Return Process
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Contact us at [shiftshop36@gmail.com] with your order number and reason for return.
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Once approved, you’ll receive instructions on how to send the item back.
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After inspection, we’ll issue a refund or replacement within 5–10 business days.
Shipping Costs
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Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
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If the return is due to our error, we will cover the shipping costs.
Refunds
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Refunds will be processed to the original payment method.
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Depending on your bank or payment provider, it may take additional time for funds to reflect.